FAQ

  • What products are offered on My Cosy Valley?

We offer a wide range of products, primarily fashion items, as well as a few essentials to make life easier. Explore our store to discover our current selection.

  • What payment methods are accepted on My Cosy Valley?

We accept payments by Visa, Mastercard, Maestro, Bancontact, Apple Pay, and PayPal credit cards. Payments are highly secure, and your banking information is fully protected.

  • Do you offer delivery?

Yes, shipping is free for France, Switzerland, Belgium, and Luxembourg. There are no hidden fees or unforeseen, exorbitant customs charges ; the price is completely transparent and all-inclusive.

  • What is My Cosy Valley's return policy?

Our return policy is 30 days from the order date. Products must be returned in their original condition to be eligible for a refund or exchange. See our " Refund Policy " page for details and how to proceed.

  • What are the estimated delivery times?

Delivery times vary depending on your location. Orders are typically delivered within 5 to 12 business days.

  • How can I track my order?

You can track the status of your order by going to the " Order Tracking " page. Once your order has been shipped, you will receive a confirmation email with the expected delivery time.

  • How can I contact My Cosy Valley customer service?

You can contact us via our contact form on our website. Chat is also available. We will be happy to assist you as soon as possible.

  • Are My Cosy Valley products eco-friendly?

We are committed to offering a selection of environmentally friendly products. We work with suppliers who share our vision of sustainability.

  • Do you offer gift cards?

Yes, we offer gift cards of varying denominations. They're perfect for gifting to your loved ones so they can choose their favorite products from our store. Contact us using the contact form so we can add them to your cart.

  • How can I stay informed about special offers and promotions from My Cosy Valley?

Subscribe to our newsletter to receive the latest special offers, promotions, and news directly to your inbox 4 times a year.

  • Is payment and personal information secure on My Cosy Valley?

Yes, we take the security of your information very seriously. All transactions are secured with SSL encryption, and we never share your personal information with third parties without your consent.